Terms and conditions
1. Introductory provisions
By visiting the websites of business.lime-booking.com, app.lime-booking.com and other related websites and/or applications of Adanta d.o.o., you agree to the general terms and conditions. These determine the operation of the website business.lime-booking.com and the app app.lime-booking.com, the rights and obligations of the user and the provider, and regulate the business relationship between them.
With the website www.business.lime-booking.com, as well as with the app app.lime-booking.com (hereinafter also referred to as Lime Booking) is managed by Adanta d.o.o., Seliškarjeva ulica 16, 2250 Ptuj, parent company number: 8919160000, tax number: SI 85728403, which is an e-commerce service provider (hereinafter also referred to as the provider or Lime Booking).
The user is bound by the general terms and conditions that are valid at the time of registering an account on the website business.lime-booking.com and/or the app.lime-booking.com. The user is separately reminded of the general terms and conditions upon registration and login each time, and by clicking on the “Continue” button on the subpage, they https://app.lime-booking.com/register confirm their familiarity with them.
All the provisions listed in the General Terms and Conditions of Business are general terms within the meaning of Article 120 of the Obligations Act (Official Gazette of the RS, No. 97/07 et seq.) and are binding as contractual provisions.
Lime Booking reserves the right to make occasional updates and changes to the terms of use.
Essential changes to these Terms and/or prices will be announced by Lime Booking at least 30 days before they take effect via email and/or in the app. If the user does not agree with the change, they can cancel the subscription free of charge until the day of its entry into force.
Non-essential and editorial changes (that do not affect rights/obligations) take effect upon publication in the application. Further use after the entry into force means acceptance of the changes.
2. Company information
Name: ADANTA, computer programming, advertising and other business services, d.o.o.
Address: Seliškarjeva ulica 16, 2250 Ptuj, Slovenia
PE address: Vojkova cesta 63, 1000 Ljubljana, Slovenia
Electronic mail: info@lime-booking.com
VAT ID: SI 85728403
Vehicle registration number: 8919160000
Transactional account: DH d.d. – SI56 6100 0002 6161 635
Date of registration with the registration authority: 23.07.2021
Registry authority: District Court of Ptuj
3. Registration and user account
To use the Lime Booking app, the user must register. The user must fill in all the required fields for the successful registration process. The user undertakes to enter true information in the fields. The user can be any person who is 18 years of age or older and has legal capacity.
Each user is responsible for updating their data when changes occur (e.g., contact information, address, payment information).
4. Terms of the user account
The user is responsible for safeguarding their account and password. Lime Booking cannot and will not be liable for any loss or damage that arises because the user has failed to fulfill this security obligation.
5. Terms of use of the services
Users of the Lime Booking app agree to use the services in a manner that does not harm the app, the service provider, or third parties. Any conduct that could harm Lime Booking or violate the law is strictly prohibited. The user is responsible for any costs, damages, or legal consequences that may arise as a result of violating these terms.
6. Description of the service
Lime Booking is a provider of software for online booking booking, management and customer communication. The software also offers the ability to add and modify customer appointments in the calendar and to delete them.
It also offers monitoring of customer analytics at the macro level (aggregated data) and the micro level (individual customers).
The user can automatically inform customers using SMS and/or e-mail messages, the sequence and content of which he determines himself.
The user can edit and publish an online form through which they can offer their customers the option to place an order. In the settings, they can edit the information about the location, services, resources, staff, and available days.
Depending on the selected packages, the corresponding accessible functionalities are available.
The user undertakes that the content they enter into the program will be truthful and legal.
7. Prices and payments
All users are entitled to a 2-day free trial of the application. After the period expires, the user must choose one of the paid packages to continue using it. If the user does not choose this, they will be denied access to the application.
Lime Booking reserves the right to change the price packages, but will inform users of the changes at least 30 days before the change.
The application user confirms the selection of the paid package within the application itself by clicking on one of the packages and filling in the credit card information. The selection can also be confirmed in writing via email or verbally over the phone. The electronic contract is concluded for a minimum of one month. In the event of early termination of the contract, the user is not entitled to a refund of the invoiced subscription fee for the application.
The billing period for the subscription is the same as the current month. The invoice is received in PDF format to the e-mail address entered during user account registration.
The user may appeal against the issued invoice within 8 days from the date of issuance. Lime Booking will respond to the complaint within 7 working days.
All prices listed on the website and in the app are excluding VAT.
In accordance with the Value Added Tax Act (ZDDV-1), VAT of 22.00 is therefore charged on all prices %.
8. Billing of automatic notifications
Depending on the package selection, the user has a contracted amount of automatic notifications. Each automatic notification (SMS, WhatsApp or Viber) that exceeds the number of notifications contracted in the package is charged at a price of €0.06 excluding VAT. The amount of consumed notifications and the surcharge amount are charged on the next invoice.
9. Billing of online payments
In the case of using the online payment and advance payment functionality, Lime Booking is entitled to charge the costs of the transaction performed.
Each online payment transaction incurs a fee of €0.50 and 2.00% % of the payment value.
10. Calculation of supplements
The add-ons to the packages include the following features with corresponding prices:
- Additional user – 9.90 € per month excluding VAT
- additional location – €9.90 per month excluding VAT
- additional resource – €7.90 per month excluding VAT
11. Package prices
The Lime Booking app offers various packages of functionality. You can read more details about the packages and the features they offer on the page. price list:
| Package name | Price (monthly, excluding VAT) |
|---|---|
| Basic plan | 14,90 € |
| Advanced plan | €29.90 |
| Growth plan | 49,90 € |
| Pro plan | 69,90 € |
12. Price list of the website and online store
Package of a simple website
Price: 14.90 € per month excluding VAT
Includes:
Home page
Services and price list
Gallery
About us
Legal notice (privacy statement and cookies)
Additions to the website
| Functionality | Price (monthly without VAT) |
|---|---|
| Courses/training | +3,00 € |
| Gift vouchers | +3,00 € |
| Form for collecting emails | +1,00 € |
| Advanced service display | +5,00 € |
| Contact page | +3,00 € |
| Description of employees | +2,00 € / employee |
| Customer reviews | +3,00 € |
| Customized subpage | from 5,00 € |
Upgrading the online store
Price: +19.90 € per month excluding VAT
Includes:
Page with all products
Product page
Cart
Checkout
Payment methods
Thankful page
Automatic e-mail notification to customers
Add-ons for the online store
| Functionality | Price (excluding VAT) |
|---|---|
| Customized homepage | +10,00 € one-time fee |
| Tax certification of invoices | +3,00 € per month |
| Variations of products | from 5.00 € per month |
| Terms and conditions | 30,00 € one-time fee |
13. Uploading files
Additional functionality for uploading files is available to Lime Booking app users, allowing for the storage and management of documents directly within the user interface. Use of this functionality is chargeable according to the selected package as follows:
| The volume of the loading space | Price without VAT | Price with VAT (22%) |
|---|---|---|
| Up to 1 GB | € 4,90 | € 5,98 |
| Up to 5 GB | € 14,70 | € 17,93 |
| Up to 50 GB | € 98,00 | € 119,56 |
Prices apply to the user account on a monthly basis. Lime Booking reserves the right to change prices or package sizes, with users being informed in advance about any changes.
14. Delay in paying the subscription fee
Upon the due date of the obligation, the user receives a reminder with a deadline of 8 days. In the event of non-payment, the provider reserves the right to charge interest. the right to suspend the account (read-only access). After 30 days of suspension, the provider may initiate the termination process. Before deleting the data, the user has an additional 30 days to export the data in supported formats. After termination, the data in operational systems is deleted, and backup copies are kept for another 60 days and then irreversibly deleted/anonymized, unless the law requires longer retention.
15. Termination of the subscription by the user
The user can cancel their subscription to the Lime Booking app at any time. The subscription cancellation must be done in writing to the e-mail address info@lime-booking.com or through the functionality within the application itself, where this is enabled. The cancellation will take effect at the end of the billing period in which the cancellation request was submitted.
After canceling the subscription, the user is not entitled to a refund of the subscription fees already paid for the current billing period. In the case of an annual subscription where longer periods of time have been prepaid in advance, a refund of the remaining amount is not possible.
16. Cancellation of the subscription by Lime Booking
Cancellation by Lime Booking (with and without reason).
(a) Without cause (resignation for business reasons): The provider can terminate the subscription with a 30-day notice period. The user is allowed access and data export until the expiration of the period (see “Export and delete data”). The provider refunds the proportional part of the prepaid subscription for the unused portion of the period after the date of termination.
(b) For the reason (of the violation): The provider may terminate the subscription immediately or suspend the account temporarily if the user seriously or repeatedly violates the Terms, endangers security, or is in default with obligations even after a reminder. As a rule, the provider first uses suspension and allows the violations to be corrected, except in cases of abuse, security incidents, or illegal content.
(c) The cancellation must be proportionate and non-discriminatory, However, the provider must not unjustifiably prevent the user from exporting the data.
17. Development of customized solutions
In the event of the development of custom solutions that are not part of the application functionality but that the user would like to have added, the service provider will prepare a work assessment and a quote based on the capture of specifications.
18. Payment and credit cards
In the case of payment by payment or credit cards, the following conditions also apply:
- The payer (the information in the user account) must be the same person or organization as the owner of the payment or credit card.
19. Support for customers
Lime Booking provides free customer support that is available within reasonable limits and scope. The support is primarily intended for technical questions and issues related to the functioning of the application.
Users agree to take care of the tasks that the application allows them to perform themselves and not to take advantage of the support for tasks that they can perform independently within the application. Lime Booking support is not intended to solve the user's operational tasks, except in cases where it is technically necessary or when there are errors in the application's operation.
In the event of excessive use of support not related to technical issues, Lime Booking reserves the right to limit the scope of further support.
20. Processing of personal data
Roles of the parties
When using the service, the user is usually the controller of their customers' personal data, while the provider (Adanta d.o.o.) is the processor. The provider is the sole controller for the user account information, billing, administrative contacts, and communications necessary to provide the service.
DPA and hierarchy
The processing of personal data is carried out in accordance with the Data Processing Agreement (DPA), which is an annex to these Terms. In the event of a conflict between these Terms and the DPA, the DPA shall prevail (Article 28 GDPR).
Purposes and types of data
Processing may include: appointment management, customer management, notifications (transactional and, where permitted, marketing), online payments, aggregated/micro analytics, content and document management. In particular, identification and contact data, service/appointment data, payment metadata, and log records are processed.
Sub-processors
The provider may include sub-processors (e.g., hosting, SMS, email, payment systems). The current list is publicly available and is updated regularly; the provider informs the user of significant changes at least 15 days in advance, with the possibility of a reasoned objection. If the user objects in good faith, the provider proposes an alternative solution or enables the shutdown of the affected functionality.
Downloads outside the EEA
The transfers of personal data outside the EEA (including remote support access) are carried out only if there is an appropriate legal basis (e.g. adequacy decision, SCC, BCR) and, where necessary, with additional measures based on an impact assessment of the transfer (TIA).
Individual rights and assistance
The provider shall promptly provide the user with requests from individuals (e.g., access, correction, deletion, objection), and shall, to the extent reasonable, provide assistance in fulfilling the user's obligations to the individual and the supervisory authority (including records of processing and, where appropriate, DPIA).
Notification of security breaches
The provider shall inform about a personal data breach affecting a user's data without undue delay and, as a rule, within 72 hours of becoming aware of it, with a description of the event, possible consequences, the measures taken, and contact points. The user is responsible for informing the supervisory authority and individuals unless the parties explicitly agree otherwise.
Storage, export and deletion
Operational data is retained for the duration of the contractual relationship and 90 days after termination for export purposes; log records for up to 12 months; backup copies for up to 60 days after deletion from operational systems. The user may request a one-time export of data within 30 days after termination in supported formats; after the deadlines have expired, the provider irreversibly deletes/anonymizes the data, unless otherwise specified by law.
Confidentiality of persons
The persons at the provider who process personal data are bound by confidentiality or by the relevant legal obligations regarding data protection.
Information about the processing
Upon reasonable written request, the provider shall provide the user with descriptive information about the processing within the framework of these Terms and the DPA (e.g., categories of data, location of processing, sub-processors, and legal bases of transfers). Operational security information, audits, and technical measures are governed by Article 21.
21. Protection of personal data, audits and compliance
The provider maintains the measures under Article 32 of the GDPR, which include at least:
(a) access control (principle of minimum rights, role of MFA/SSO, quarterly review of rights),
(b) Encryption during transmission and standstill and key management,
(c) separate environments (dev/test/prod) without transfers of production personal data to lower environments,
(d) backup copies and regular restoration tests,
(e) Centralized audit logs, monitoring and alerting,
(f) Managing vulnerability and updating (patching, dependency scanning),
(g) safe development (SDLC): code review, approval of changes, testing,
(h) network protection (WAF/CDN, segmentation, JIT/base for support access),
(i) training of personnel and confidentiality commitments.
Diaries and storage
The provider maintains appropriate logs of access and key processing operations for traceability and security purposes. The logs retention periods and deletion procedures are specified in 20.8; this article refers to it.
Incident procedure (operational)
A procedure has been established for the detection, limitation, investigation and elimination of incidents, with designated contact points. External notification of the user regarding personal data breaches takes place exclusively in accordance with Article 20.7.
Audits and safety information
Upon reasonable prior written request (usually ≥ 30 days), the provider shall provide appropriate information about TOMS (descriptive policies, relevant third-party reports where available) or, where necessary, allow targeted auditing to the extent that it does not unduly interfere with the business operations, taking into account the security rules and confidentiality of the provider.
Remote access support
When remote support access (including from third countries) is permitted under 20.5, it is carried out exclusively through the just-in-time/bastion mode, MFA, limited rights, and full traceability.
User obligations regarding safety
The user is responsible for: (i) managing the applications and rights within the application; (ii) maintaining confidential access, using MFA, and regularly changing credentials; (iii) ensuring the legality of the content and legitimacy of the message recipients; (iv) properly configuring the integrations; (v) keeping their systems and devices up to date with which they access the service.
22. Responsibility of users regarding the protection of customer data
Users of the Lime Booking application are responsible for the careful handling of their customers' personal data and for ensuring that their handling of personal data is carried out in accordance with applicable law, including Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and other relevant regulations.
Users agree to take all necessary measures to protect personal data, including security practices such as protecting access to the application, regularly updating passwords, and using secure devices and networks.
Lime Booking assumes no responsibility for any misuse of personal data resulting from negligence or improper handling by the users of the application. Any misuse or loss of data resulting from the improper handling of personal data by the user is the sole responsibility of the user.
In the event of a data security breach, the user is obliged to immediately notify the competent authorities and Lime Booking, as well as the customers whose data were compromised, in accordance with the legal requirements.
23. Communication
Lime Booking he will contact the user via remote communication means only if the user does not explicitly object to this, and in accordance with the provisions of ZEKom-2.
Promotional electronic messages Lime Booking They will contain the following ingredients:
- They will be clearly and unambiguously marked as advertising messages,
- sender Lime Booking it will be clearly visible,
- Various promotions, discounts and other marketing techniques will be labeled as such. The conditions for participation in them will also be clearly specified.,
- The method of opting out of receiving advertising messages will be clearly presented,
- The user's desire not to receive advertising messages will be Lime Booking He explicitly respected it.
Advertisement messages Lime Booking they will be clearly visible and clearly separate from games and competitions.
The user guarantees that they have the appropriate legal basis (consent or “soft opt-in”, if permitted) to send SMS/emails to their recipients and maintains a record of consents and opt-outs. Marketing messages must clearly identify the sender and include an opt-out mechanism that works without logging in. Transactional messages (e.g., appointment confirmations) are separate from marketing messages. The provider can technically enable opt-outs and maintain an audit trail of opt-outs.
24. Intellectual property and license
All intellectual property rights in the application and the content of the service belong to the provider or its licensors. The user is granted a non-transferable, non-exclusive, time-limited license to use the service within the selected package.
Reverse engineering, bypassing security mechanisms, sublicensing, and sharing access with third parties are prohibited unless explicitly agreed upon.
25. Confidentiality / business secret
The party protects all non-public information of the other party as a business secret and uses it exclusively for the execution of the contract.
Disclosure is permitted only on a “need-to-know” basis and to persons bound by confidentiality. Upon termination of the contract, confidential information shall be returned or destroyed upon request, unless otherwise required by law.
26. Limitations and exclusions of warranties; prohibitions of abuse
The service is provided »as is« and »as available«. The provider does not guarantee that it will operate continuously, without errors, completely secure, or in accordance with the specific purpose of the user.
The provider may at any time reasonably modify, improve, or withdraw functionalities, perform maintenance work, or introduce technical limitations if this is necessary for the safety, legality, stability, or development of the service. When feasible, users will be informed of essential changes in advance via the application and/or email.
The user is responsible for properly configuring, securing access to their devices and networks, and for regularly backing up their data to a level appropriate to their business.
Beta or preview features are provided solely for testing purposes and without warranty; they may be changed or discontinued without prior notice.
It is prohibited to modify, adapt, bypass security mechanisms, or to hack the Lime Booking application. It is also prohibited to adapt other websites in such a way that they appear to be linked to the Lime Booking website and/or application, or any other use contrary to applicable law or these Terms.
If there is an inconsistent operation of the service, the only agreed remedy by the provider is a technical fix, a repetition of the execution, or a reasonable temporary workaround (a »workaround«).
27. Use at your own risk
The user is aware that the use of the service involves technical and organizational risks (e.g., operational disruptions, software errors, unauthorized access). The user manages these risks through appropriate internal procedures, security measures, and careful handling of access.
The user himself ensures the legality of the use of the service in their business process (e.g. the correct legal basis for sending SMS/emails, the correctness of the content, the settings of the tax payment system, the validity of digital certificates), as well as the accuracy and completeness of the data entered into the application.
The provider does not guarantee compatibility with all browsers, devices, plugins, or integrations; the user is responsible for verifying compatibility and making the correct settings.
28. Exemption from liability for the actions of third parties
The service may rely on third-party solutions (e.g., cloud hosting providers, SMS notification providers, payment systems, email delivery providers). The terms and technical standards of these providers apply to these services; Lime Booking has no direct influence on their operation.
The provider does not guarantee the availability, quality or functionality of the parts of the service that depend on third parties. To the extent feasible, it will provide users with information and operational procedures determined by these providers (e.g., status pages, instructions, technical recommendations).
Changes on the part of third parties may require adjustments to the configuration or the temporary withdrawal of individual functionality. The provider will reasonably inform users in advance about the significant impacts on the use of the service and provide them with technical instructions.
29. Unforeseeable circumstances (force majeure)
The Provider shall not be liable for any failure to perform or delay in fulfilling its obligations if this is caused by circumstances beyond its control (force majeure), such as: natural disasters, fires, floods, earthquakes, wars, terrorist acts, epidemics/pandemics, strikes, power or internet outages, disruptions in the operation of key third-party providers, and other events that cannot be reasonably foreseen or avoided.
During a force majeure event, the fulfillment of the relevant obligations is temporarily suspended and the deadlines are proportionally extended. The provider may temporarily restrict or suspend access to the service to the extent necessary to protect the system and data.
The provider will inform users about the occurrence and termination of force majeure within the shortest reasonable time and implement measures to minimize the impact on the service operation.
If the force majeure persists for more than 30 days, either party may terminate the service in the affected area with immediate effect by notifying the other party. In such a case, the provider will enable the user to export the data in supported formats, if technically feasible and in accordance with the law.
30th Platform for Customers
In addition to the software, Lime Booking offers marketing functionality (also called a “platform”) through which the user acquires new customers. When the user acquires a new customer through the platform, Lime Booking charges a commission for the acquisition under the terms set forth in this section. The customer pays the service directly to the user, and Lime Booking charges a commission to the user for the acquisition.
Definition of new and existing party
A new customer is a person who is not in the user's customer database when booking. A person who is in the user's customer database is an existing customer and is not charged a commission for them. If the user is doing business at a new location or under changed data, but it is the same legal entity, their customer database is not changed by this. When a person books on behalf of another person, the actual recipient of the service is considered the new customer.
Importing existing customers
The user can enter their existing customers via a dedicated form. For properly recorded existing customers, no acquisition fee is charged. The user is responsible for the accuracy and up-to-dateness of the entered data.
The amount of the commission
The commission for acquiring a new customer is 30 % net of the first term of the new customer, but at least 6 € and a maximum of 100 € per acquired customer. For packages, the commission is calculated from the net price of the first term of the package; for a package of five terms with a total value of 100 €, the commission is therefore calculated at 20 €. The corresponding value-added tax is charged on the commission.
Basis for calculation
The basis for the commission is the net price of the originally booked first-term service. If another service other than the booked one is actually performed, the commission basis does not change.
Creation and charging of the commission
The commission is generated when the first appointment of a new client is made. If the client does not show up for the appointment or the appointment is not completed, the commission for that acquisition is not generated. Lime Booking charges the user the commission together with the subscription or in a separate invoice.
Ban on bypassing the platform
The user also owes a commission for the acquisition if the customer was first acquired through the platform, and the booking or execution of the service was then performed directly outside the platform. This applies 12 months after the customer was acquired through the platform. The user must not encourage customers acquired through the platform to go through the platform again.
Responsibility for implementation
The user is responsible for the performance and quality of the service, as well as for handling complaints regarding the service. The customer must first try to resolve any problem directly with the user; if a solution is not possible, Lime Booking may be involved in the handling. The user is responsible for the costs and liability arising from disputes arising from the user’s conduct or the performance of the service.
31. Other provisions
The user agrees that Lime Booking (Adanta d.o.o.) may use the user’s company name and/or brand name for its own advertising purposes, including the logo, without additional prior consent. This use may include, but is not limited to, displaying the name and logo on websites, marketing materials, presentations, social media, and other communication channels as part of the presentation of references and trusted customers of Lime Booking.
Lime Booking undertakes that the use of the name and logo will be limited exclusively to promotional activities that showcase Lime Booking service users and will be carried out in a manner that will not harm the reputation of the user.
If the user does not wish their name and/or logo to be used in these cases, they may at any time send a written request to terminate such use to info@lime-booking.com, With this, Lime Booking does not assume any responsibility for promotional materials that have already been created or published before receiving the request.
32. Law, jurisdiction, dispute resolution
These Terms are governed by the law of the Republic of Slovenia. The parties first try to resolve the dispute amicably; if that fails, the competent court is in Ptuj.
Last modification: 17. 07. 2026
1. Introductory provisions
1.1 Platform Manager
The Lime Booking platform is operated by Adanta d.o.o., Seliškarjeva ulica 16, 2250 Ptuj (business unit: Vojkova cesta 63, 1000 Ljubljana), with the parent company number 8919160000, VAT ID SI85728403 (hereinafter: Lime Booking or we). Contact: app@lime-booking.com, +386 (0)40 234 606.
1.2 What is Lime Booking?
Lime Booking is an online platform and booking system through which you can book an appointment with beauty and fitness service providers (hereinafter: the provider). In relation to you, Lime Booking has the position of an online marketplace provider.
1.3 Who are the conditions applicable to?
The terms apply to you as a consumer, that is, a natural person who uses the platform for purposes outside of their professional or gainful activity.
1.4 What do they regulate?
The terms govern your relationship with Lime Booking regarding the use of the platform. You enter into a contract for the provision of the service (term) directly with the provider (see Chapter 3).
1.5 Acceptance of the conditions
The terms are available to you before booking. By creating a user account or submitting a booking, you confirm that you have read and agree to these terms.
1.6 Language and law
The terms are drafted in the Slovenian language, and they are governed by the law of the Republic of Slovenia. If you have your residence in another country, you remain protected by the mandatory consumer protection regulations in your country.
2. Meaning of terms
- Salon (service provider) – the provider that offers and performs the service through the platform and is your contractual party for the execution of the term.
- Term – reserved time for the execution of a specific service with the selected provider.
- Reservation – your appointment booking via the platform.
- User account – your personal account on the platform.
- Platform – the Lime Booking website and mobile app.
3. Roles and responsibilities
3.1 Role of Lime Booking
Lime Booking is the platform operator and technical booking intermediary. Lime Booking is not a service provider and is not your contractual customer regarding the provision of the service.
3.2 Role of the provider
The service is performed and is the responsibility of the provider. The provider is your contractual party for the execution of the term; they determine their offer and prices and issue an invoice for the service rendered.
3.3 Division of responsibilities
Field | Responsible |
Operation and accessibility of the platform, booking system | Lime Booking |
Content of the offer, description and price of the service | Provider |
Execution and quality of service | Provider |
Conclusion of the contract for the execution of the term | Provider (through the platform) |
Cancellation and non-participation rules | Provider |
Complaints regarding the service | Provider |
Issuing an invoice | Provider |
4. User account
4.1 Registration
To make a reservation, create a user account. During registration, confirm your phone number and email address.
4.2 Age restriction
The account can be created and services booked by a person aged at least 15 years old. For younger persons, the booking is made by a parent or legal representative.
4.3 Accuracy and security
You guarantee the accuracy of your data and take care of the security of the accessible data of your account.
5. Information before booking and classification
5.1 Information about the service
Before booking, you are provided with clear and understandable information:
- the main features of the service, its duration and price including VAT;
- identity and status of the service provider;
- payment terms and conditions of the service;
- conditions and deadlines for cancelling the term;
- information about the right to cancel or the absence thereof for the individual term;
- appeals and out-of-court dispute resolution options.
Part of this information (especially the characteristics and price) is provided by the provider, while the rest is provided by Lime Booking.
Before concluding the distance contract, we will also provide you in clear and understandable language with: the total price including all taxes and any additional costs, payment and execution methods and conditions, the duration of the contract or the conditions for its termination, contact details for complaints and, where applicable, information about the functionality and compatibility of digital content.
This information is an integral part of the contract and will not be changed without your express consent.
5.2 Prices
Prices are set by the provider, and Lime Booking displays them. Prices include VAT, where the provider is liable for it. Lime Booking does not charge you any additional costs for booking. You are not obliged to pay for costs that you have not previously been informed about.
5.3 Classification of providers
By default, providers are sorted based on your location or distance – the closest ones are displayed first. When you use filters (service, category, location), relevance based on your query also influences the order in addition to distance.
The main parameters that influence the ranking are: (i) the distance of the provider from your location, (ii) matching your query and selected filters (service, category, location), and (iii) the availability of free appointments. When the order is influenced by the provider’s payment (for example, an exposed or advertised location), such a result is clearly labeled as an ad or promotion.
5.4 Status of provider
Each provider is listed with their status, whether they are a company or not, based on the provider’s statement. If the provider is not a company, you do not have any rights regarding the contract with them under the Consumer Protection Act. The distribution of obligations between the provider and Lime Booking is described in Chapter 3.
6. Booking and conclusion of the contract
6.1 Procedure
You choose the provider, service and free appointment together with the contractor and confirm the reservation. You can review and correct the data before submitting.
The reservation takes place in steps:
- You choose a provider and service and optionally add optional extras;
- You choose an operator or the „no preference” option, in which we assign the appropriate operator automatically;
- You choose the date and the free time;
- You enter your information and any notes for the provider;
- On the screen “Review of reservation” check the summary (provider, service, contractor, date and time, and total price) and, if desired, enter the discount code;
- You submit the reservation by clicking on the button “Confirm reservation”. You can go back at any step and change the data.
6.2 Conclusion of the contract
With a submitted and confirmed reservation, a contract is concluded between you and the provider regarding the provision of the service. Lime Booking acts as the platform operator in this case.
The contract for the provision of the service between you and the provider is concluded at the moment you click the “Confirm reservation” button on the “Reservation overview” screen. By doing so, you place a binding reservation, committing yourself to pay the price displayed to the provider.
6.3 Confirmation of reservation
You will receive the confirmation of your reservation on a permanent data carrier (for example via email or SMS). The confirmation of your reservation is also visible at all times in the app itself on the Home screen.
6.4 Confirmation of the payment obligation
When submitting the reservation, explicitly confirm that you are ordering a paid service that you pay to the provider upon or after its execution.
The price of the service shown in the booking summary is paid directly to the provider upon or after the service is provided.
6.5 Additional information, performance and final price
Before submitting a reservation, the provider can offer “Your data” requires additional information that it needs to confirm and execute your reservation (for example, notes or other information requested by the provider).
The reserved service, the contractor, the time and the price are the basis for the execution.
The provider can adjust the exact execution of the appointment and exceptionally, in order to optimize the schedule, postpone your appointment; they will inform you about this via the persistent data carrier (email or SMS). If you agree on additional services or products with the provider, the final price will be increased accordingly and the agreed amount will be paid to the provider.
The provider may not charge you a higher price than the one booked without your consent.
7. Prices and payment
You pay the service directly to the provider upon or after completion of the booking. Lime Booking charges you nothing for the booking. The provider issues you an invoice for the service rendered after the service has been completed.
8. Cancellation of the term and non-participation
8.1 Provider's rules
The rules and procedures for cancellation and any consequences are determined by each provider within the framework of applicable legislation. The rules are displayed with each provider before booking.
8.2 Cancellation on your part
Because you do not pay the term in advance, cancellation usually has no financial consequences, unless the provider discloses the cancellation fee in advance, which is permitted by law.
8.3 Non-participation
The consequences of non-participation are determined by the provider within the framework of its rules; any compensation must be disclosed in advance.
8.4 Cancellation by the salon
If the provider cancels the term, you are not obliged to do anything.
9. Right to withdraw
9.1 General rule
With contracts concluded remotely, you generally have the right to withdraw from the contract within 14 days without giving any reason. For a service contract, the deadline runs from the day the contract is concluded.
9.2 Exception for dates
For booking a session on a specific date or time, the right of cancellation generally does not apply, because it is a service related to a specific appointment. Instead, the salon’s cancellation policy applies (Chapter 8).
9.3 Consequence
Therefore, you generally do not have a 14-day right of withdrawal for each reserved appointment; we will explicitly inform you about this before booking.
9.4 When the right applies
If the exception does not apply, we will provide you with information about the right of withdrawal before concluding the contract, along with a withdrawal form. You can withdraw by making an unequivocal statement or on this form.
10. Reviews and opinions
10.1 Who can submit a review
The assessment can only be submitted by the person who actually used the reserved service. Each user confirms their phone number and email address when registering.
10.2 Accuracy of assessments
Lime Booking guarantees that the published ratings are provided by consumers who actually used the service.
Ratings that we determine to be false, offensive, or in violation of these rules may be removed. The provider may publicly respond to the posted rating. The procedure for reporting disputed ratings is described in point 11.3.
11. Complaints and dispute resolution
11.1 Complaints
Complaints regarding the performance or quality of the service are treated by the provider as the contractor. For questions and problems with the platform's operation, please contact us at app@lime-booking.com; We will respond within a reasonable time.
We will confirm receipt of your complaint regarding the platform's operation without undue delay, usually within 8 days, and inform you of the progress of its handling.
If you have a complaint regarding the service provided, try to resolve it directly with the provider who provides the service and is responsible for it first.
If you cannot reach a solution with the provider, you can contact us; we will mediate in the best possible way when dealing with the matter, but we do not take responsibility for the execution of the service itself.
11.2 Out-of-court dispute resolution
Lime Booking does not recognize any provider of out-of-court consumer dispute resolution as competent. This does not affect your right to judicial protection before the competent court in the Republic of Slovenia.
11.3 Reporting illegal or disputed content
If you believe that any content on the platform (such as a provider description, rating, or other user-generated content) is illegal or violates these rules, please let us know at app@lime-booking.com.
In your application, specify where the content is located and the reasons for the application. We will consider the application carefully and impartially and will inform the applicant and, where appropriate, the user to whom the content relates of our decision and the reasons for it. You may appeal against our decision to the same address.
11.4 Contact point
For communication with the competent authorities and with users regarding the content on the platform, the contact point can be reached at app@lime-booking.com (communication language: Slovenian and English).
12. Protection of personal data
We process personal data in accordance with the Privacy Statement, which is available at link here. It describes which data we process, for what purposes, to whom we disclose it, and what your rights are. The provider receives your data to complete the reservation.
13. Obligations of the user
You use the platform in accordance with the law and these terms. In particular, it is prohibited to make false or malicious reservations, submit false reviews, and attempt to abuse the system.
14. Responsibility
14.1 Provider's service
Lime Booking is not responsible for the performance or quality of the provider's service; the provider is responsible for it.
14.2 Operation of the platform
Lime Booking strives for the smooth operation and availability of the platform, but does not guarantee uninterrupted operation without errors.
14.3 Limitation of liability
Lime Booking is liable for damage caused by a breach of its obligations in accordance with the general rules of contractual law. No provision of these terms and conditions excludes or limits liability where it is not permitted to exclude or limit by mandatory regulations.
15. Data about the platform operator
- Company: Adanta d.o.o.
- Location: Seliškarjeva ulica 16, 2250 Ptuj, Slovenia
- Business unit: Vojkova cesta 63, 1000 Ljubljana
- Driver's license number: 8919160000
- VAT ID: SI85728403
- Electronic address: app@lime-booking.com
- Phone: +386 (0)40 234 606
16. Changes to the terms and conditions
We may change the terms and conditions. We will notify you via the platform or by email before they take effect. The version of the terms and conditions that applies to already booked reservations will apply to those reservations.
17. Final provisions
The laws of the Republic of Slovenia apply to these conditions and relationships. Any invalidity of a particular provision does not affect the validity of the remaining provisions. The conditions apply from July 17, 2026.
