Notifications are now also via WhatsApp and Viber!
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Marcel
Why are notifications via WhatsApp and Viber important?
Customers today expect fast, simple and reliable communication. Traditional SMS is still effective, but more and more people are using apps like WhatsApp and Viber – that’s where we can reach them most easily.
With the introduction of these two new channels, you will:
Increased the accessibility of their notifications, Because many users prefer to communicate through applications that they already use on a daily basis.
They reduced the number of non-arrivals of customers, Because notifications arrive faster and are harder to miss.
Improved the user experience, Because you will communicate where the client is most comfortable.
Complete control over communication channels
In Lime Booking we allow you to You set the channel you want to use as the primary one yourself. In the settings, you can specify that the notification should be sent first, for example via WhatsApp, but if that is not possible, the system will automatically switch to SMS or Viber.
Example of the notification path:
WhatsApp (if the customer has this enabled)
If it is not delivered – Viber
If that doesn't work either – SMS
This ensures that the message always finds its way to the customer – without any additional work on your part.
* WhatsApp and Viber messages are charged according to the current price list and count towards the SMS quota. An individual WhatsApp/Viber message in Slovenia costs €0.06 excluding VAT.
Activate WhatsApp/Viber Even today!
Contact our support and upgrade your customers' communication!
The Lime Booking team thanks you as always for your use and contribution to the development of the system. We will continue to strive to improve your ordering, management, and customer communication process with regular updates and the addition of new features!
If you encounter any questions while using it, feel free to contact us at support@lime-booking.com or on the phone number. +386 (0)40 234 606.
Marcel
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