Frequently asked questions
1. Can I use Lime Booking without online booking, just for SMS notifications?
Of course. Many of our users use Lime Booking without the online booking feature. You can manage appointments just as you do now, only instead of writing them in a notebook, you enter them into the Lime calendar.
2. Can clients still book an appointment by phone?
Clients can still book with you through other channels as well, including by phone. You can manually add the person to the online calendar at any time.
3. Can I access Lime Booking from multiple devices?
You can access Lime Booking from different devices (computer, phone, tablet) using your username and password. You can also be logged in on multiple devices at the same time.
4. Can I switch to a larger or smaller package later?
You can change your package, the number of users and/or locations, and purchase additional modules at any time (website, custom sender ID).
5. How many clients can I have booked per month?
The number of clients is unlimited in all packages.
6. What if I don’t want a client to be able to book an appointment just a few hours in advance?
Lime Booking allows you to limit how long before an appointment (or how far in advance) a client can book.
7. Can I be notified if a client cancels their appointment?
Yes, Lime Booking allows you to set up SMS and/or email notifications for employees about bookings, rescheduled appointments and cancellations.
8. Can I also use Lime Booking on my phone?
Lime Booking was designed to be used on all devices, with a particular focus on mobile use. You can access all Lime Booking features from your phone, computer or tablet.
9. Do my clients need an app to book an appointment?
No, a booking app is not required. Clients can book an appointment through your website/form on a phone, computer or tablet.
10. I don’t have a fixed schedule, so Lime Booking isn’t useful for me.
No problem! Even if you don’t have a fixed schedule, you can adjust it however you like. You can also enable or disable online booking for each individual day as needed.
11. Do I have to transfer all appointments from my previous app myself?
Our advisory team makes the transition from your previous app to Lime Booking as smooth as possible. We also help you transfer your appointments.
12. What about hair colouring, since my services always take different amounts of time?
You can set a custom duration for each service. You can also define how long the service requires the staff member’s active involvement and how long they are free to perform other services (a so-called service with a break).
13. Can I edit SMS notifications?
You can create both SMS and email messages yourself. You can personalise them using dynamic fields, and you can also set custom text for each service.
14. Do you offer repeat bookings or recurring appointments?
Lime Booking supports recurring appointments, and you can set their duration yourself.
We’re here to help you.
